Refund policy

 We want you to be satisfied with your purchase from SOREVI. Due to hygiene and safety reasons, skincare and personal care products cannot be returned once opened or used. Return eligibility You may request a return within 14 days of receiving your order if the product is: • unused • unopened • in original packaging • with protective seal intact Items that cannot be returned: • opened or used products • items without original packaging • products with broken hygiene seal • items purchased on sale or promotional campaigns How to request a return To request a return, please contact us at: [info@purelinea.com](mailto:info@purelinea.com) Please include: • your order number • the reason for the return • clear photos of the product Return shipping costs are the responsibility of the customer unless the item is faulty. Damaged or incorrect items If you receive a damaged, defective or incorrect product, contact us within 48 hours of delivery. We may offer a replacement or refund after reviewing the case. Refunds Once your return is received and inspected, we will notify you about approval. Approved refunds are issued to the original payment method within 10 business days. Please note that your bank or card provider may take additional time to process the refund.